Refund policy

Return and Refund Policy for Florya Rugs

Last Updated: [10 NOV 2026]

Thank you for choosing Florya Rugs! We strive to provide you with high-quality rugs, but we understand that sometimes things don't work out as expected. Our refund policy is designed to make the return process smooth and hassle-free for our valued customers.

1. Eligibility for Refund:

• Returns are accepted from customers worldwide.
• The item must be returned within 14 days from the date of delivery to your address.
• To be eligible for a refund, the rug must be in its original condition, unused, and in its original packaging.
• Returns are accepted from every customers if they provide a valid reason such as wrong rug shipped or the rug is not as shown in the pictures or described.

2. Returns Process:

• Contact our customer support team at floryarugs@gmail.com to initiate the return process.
• International buyers are responsible for covering the return shipping costs.
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3. Refund Process:

• Once we receive the returned rug and inspect it and if the rug is in the original condition then we will issue the complete refund.
• The refund will be processed to your original method of payment within 3-5 business days.

4. Exclusions:

• Customized or personalized rugs are not eligible for a refund unless there is a manufacturing defect or damage.
• Clearance items are final sale and not eligible for return or refund.

5. Damaged or Defective Items:

• If you receive a damaged or defective rug, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund, and we will cover the return shipping costs in such cases.

6. Contact Us:

• For any questions regarding returns or refunds, please contact our customer support team at floryarugs@gmail.com

Florya Rugs reserves the right to update or modify this refund policy at any time without prior notice. It is recommended to review this policy periodically.

Thank you for choosing Florya Rugs!