FAQs

Thank you for choosing Florya Rugs! We aim to provide high-quality rugs, and if for any reason you're not satisfied, our refund policy ensures a smooth process for returns.

Eligibility for Refund:

Returns accepted worldwide within 14 days of delivery.
Rug must be in original, unused condition and packaging.
Valid reasons for return include wrong item shipped or discrepancy from description.

Returns Process:

Contact us at floryarugs@gmail.com to initiate return.
Buyers cover return shipping costs.

Refund Process:

Upon receiving and inspecting the rug, a full refund is issued if it meets conditions.
Refund processed to original payment method within 3-5 business days.

For any questions regarding returns or refunds, please contact us at floryarugs@gmail.com Thanks.

At Florya Rugs, we understand the anticipation of receiving your order promptly. We strive to ensure swift delivery to all our valued customers worldwide. You can expect your rug to arrive within the following timeframes:

US and Canada: 2-5 business days
Europe: 3-6 business days
Australia: 3-6 business days
Rest of the world: 4-7 business days

Rest assured, we work diligently with our shipping partners to minimize transit times and get your Florya Rug to you as quickly as possible.

At Florya Rugs, we're committed to providing a seamless shopping experience for our customers worldwide. That's why we offer free shipping to every customer, regardless of location. Whether you're ordering locally or internationally, there are no additional shipping charges. We believe in transparent pricing and want to ensure that you receive your Bayram Rug without any hidden fees. Shop with confidence, knowing that the price you see is the price you pay, with shipping included.

Absolutely! At Florya Rugs, we understand the importance of staying informed about your order's journey. That's why we provide a tracking number for every purchase. Once your order is dispatched, typically within 1-2 business days, we'll provide you the tracking information of your order. With this number in hand, you can easily monitor the progress of your shipment online. Whether you're eagerly awaiting your rug's arrival or simply want peace of mind, our tracking service ensures that you're always in the loop. If you have any questions or need assistance with tracking your order, our dedicated customer support team is here to help.

At Florya Rugs, we welcome custom and personalized orders to tailor our creations to your unique tastes. Whether you desire a specific size, color scheme, or design motif, our skilled artisans are poised to bring your vision to fruition. Simply share your requirements with us, and we'll collaborate closely to ensure your rug embodies your distinct style. From one-of-a-kind pieces for your home to thoughtful gifts, we're dedicated to surpassing your expectations with our meticulous craftsmanship and attention to detail. Thank you for considering Florya Rugs for your bespoke rug needs.

At Florya Rugs, we understand the importance of providing accurate sizing details to our customers. That's why we meticulously measure our rugs in both feet and centimeters to ensure clarity and convenience for all our clients. Whether you prefer to visualize your rug's dimensions in feet for a more familiar perspective or in centimeters for precise accuracy, we've got you covered. Our commitment to transparent communication means you can confidently select the perfect size for your space. If you have any questions or need assistance determining the ideal dimensions for your rug, please don't hesitate to reach out to our friendly team. We're here to help you find the perfect fit for your home or project.

At Florya Rugs, we're committed to helping you maintain the beauty of your rug. Regular vacuuming and prompt spot cleaning are essential. Consider professional cleaning every 12 to 18 months. Rotate your rug periodically and use a rug pad for added protection. Limit exposure to direct sunlight to prevent fading. For personalized advice, reach out to our team—we're here to help you keep your Florya Rug looking its best.

Make your gift-giving experience effortless with Florya Rugs gift wrapping and packaging service. Simply select the option at checkout, and we'll ensure your rug is beautifully wrapped and ready to impress. Whether it's for a loved one or yourself, add an extra touch of elegance to your purchase with our high-quality wrapping materials and attention to detail. Have specific preferences? Let us know, and we'll customize it for you. Thank you for choosing Florya Rugs for your special occasions.

Florya Rugs is pleased to offer wholesale availability for our valued customers. Whether you're an interior designer, retailer, or business looking to stock our high-quality rugs, we've got special discounts tailored for wholesale purchases. Our wholesale program provides an opportunity to access our extensive collection of rugs at discounted rates, allowing you to enhance your offerings and delight your clients with premium-quality products. Reach out to our dedicated wholesale team today to learn more about our wholesale pricing and how we can support your business needs. Thank you for considering Florya Rugs as your wholesale partner.

Florya Rugs entrusts UPS as our primary shipping partner, ensuring reliable and efficient delivery of your rug purchases. With UPS's trusted network and array of services, we prioritize timely and secure shipments to our customers worldwide. Occasionally, we also utilize FedEx and DHL for specific shipments, harnessing their global coverage and expedited delivery options. Regardless of the courier service used, rest assured that we prioritize careful handling and tracking for all orders. Your satisfaction and the safe arrival of your Florya Rug are our top priorities.